The Biggest Problem Facing Internal IT Teams Isn't What Many People Think
Posted on March 27, 2016Summary The biggest problem facing most internal information technology teams isn't a poor strategy or incompetency. It isn't even a lack of resources or having too much to do.
The biggest problem facing most internal information technology teams isn't a poor strategy or incompetency. It isn't even a lack of resources or having too much to do. Instead it's poor organization of work and weak integration with the business it exists to serve.
Work is defined as inbound requests, external projects, and internal projects. This includes planned, work in progress, unscheduled, recurring (maintenance), and "someday" work. It also includes stealth work.
Integration is defined as maximizing returns to support the business organization's goals and priorities while simultaneously minimizing risks associated with meeting those goals and priorities commensurate with generally accepted (or internally defined, if applicable) standards and practices. This includes getting good at identifying the organization's top-level goals and formal priorities (as they change), establishing how to contribute to these areas on an ongoing basis and, even better, how to make them the team's goals and priorities too (because they're the only ones that matter ...not the 'cloud' or any technology specific goals at all).
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