Posted on February 24, 2016
Dan Markovitz writes on his blog:
When utilization crosses a certain threshold, the time required to get essential business done increases exponentially.
Most companies understand this concept as it applies to machines and manufacturing processes, but it's often ignored when considering the workload on people. In a misguided quest for increased "efficiency," we overload people with work, eliminating their slack time -- and thereby cross the utilization threshold beyond which response time plummets. On an individual level, that overload appears as calendars packed with meetings, projects, and tasks, guaranteeing that the inevitable glitch (a meeting that runs long, a software snag, an unexpected problem with a customer, etc.) will create a cascade of failures in our ability to meet deadlines and deliver on time.
This was a timely post.
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